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Online Bill Pay FAQs

 

What is Online Banking and Bill Pay and how does it work?

RBC Bank Online Banking and Bill Pay service is free and designed to make your life easier by reducing the need for checks, envelopes, and stamps. All you have to do is tell us whom you want to pay and when, and with the click of a mouse your bills are paid. This feature allows you to pay anyone you would pay with a check from your checkbook- your utility bill, doctor or even the neighborhood boy who cuts the grass.

Please note, however, that tax payments, court ordered payments and payments outside of the United States are excluded through this service.

RBC Bank does not take money out of your account in advance of the payment date. Funds are paid to your biller by either electronic draft or paper check drawn on your account.

Payments can be scheduled up to one year in advance.

Bill Payments do not appear in your account history until they have cleared your account.

How do I start using Online Bill Pay?

If you selected Bill Pay during the enrollment process, once your Activation Code has been entered, you are ready to begin using Bill Pay! To start, click Pay Bills in the Self Service menu on most Online Banking pages. The Welcome to RBC Bank Online Bill Pay screen will appear with the following navigation bar:

Accounts Balances - go from the Bill Pay area to the Online Banking account information screens
PaymentCenter - view and manage all your payment activities in one location.
Add a Bill - add a bill by simply entering a name or phone number
Bill History - view bill and payment information for past 180 days and future.
Manage My Bills - add automatic payments, enable e-bills, set up bill reminders, and change biller information.
Help - online bill payment assistance
Messages - allows you to send and receive secure messages for payment-related inquiries
My Profile - displays options for changing personal information and Online Banking preferences
Sign Out - for your security, you should always sign out at the end of each online banking session

If you want to sign up for Bill Pay after you have enrolled in Online Banking, simply click on the Enroll To Bill Pay link under Self Service.

Is Online Bill Pay safe?

Yes, thanks to the CheckFree Guarantee, you can be assured that your electronic payments are safe and reliable. That's because when your payments are processed through CheckFree, you are protected in the unlikely event of unauthorized transactions or processing delays.

What browsers work best with RBC Bank Online Bill Pay?

The following browsers support SSLv3 and 128-bit and above encryption and provide the best security:

  • Microsoft Internet Explorer 5.5 or higher
  • Netscape Navigator 6.1 or higher
  • Mozilla Firefox 1.0.7 or higher
Click here for complete details of browsers supported by Bill Pay.

Transfers

How do transfers work?

Transfers are a quick and easy way to move money between your RBC Bank accounts accessible from Online Banking. The transfer of funds will generally be reflected immediately in the available balances of the respective accounts. Transfers submitted before 8:00 pm EST will be processed the same day, transfers submitted after 8:00 pm EST will be processed the following business day.

Accounts you can transfer funds from are: Checking, Money Market, Savings, and Lines of Credit.

Accounts you can transfer funds to are: Checking, Money Market, Savings, CreditLine, EquityLine, Loan, Mortgage and Credit Card.