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Contact Us

 

Quick Reference

Phone
General account and online banking questions
1-877-RBC BANK
(877-722-2265)
Email
Send us an email.
Mail
RBC Bank Client Call Center
Mail Code: 000-902-0101
PO Box 1220
Rocky Mount, NC 27802
Locate Us
Find a branch or ATM near you.

General Assistance Contact Information

Client Call Center (Customer Service)
Monday-Friday 7:00am -11:00pm ET and
Saturday and Sunday 7:00am - 10:00pm ET
1-877-RBC BANK
(877-722-2265)
Email Us RBC Bank Client Call Center
Mail Code: 000-902-0101
PO Box 1220
Rocky Mount, NC 27802
Telephone Banking and Client Call Center while traveling outside North America Call Collect:
506-864-2275
   
Client Relations Center   How to contact us  
Online Banking, Bill Pay, and Online Money Management for Business 1-877-RBC BANK
(877-722-2265)
Email Us  
U.S. Banking for Canadians 800-769-2553    
Media Relations (for reporters requesting information on RBC Bank) 919-788-6272 Email Us Contact:
Dorsey (Landis) Tobias
Corporate Advertising   Email Us  
Community Outreach and Sponsorships   Email Us  
Volunteerism and Corporate Giving   Email Us Molly Sapienza
RBC Bank
301 Fayetteville Street
Suite 1100
Raleigh, NC 27601
Privacy Questions and Comments 1-877-RBC BANK
(877-722-2265)
Email Us  
Security Questions and Comments 1-877-RBC BANK
(877-722-2265)
Email Us  
Learn more about working with the RBC family of companies and register to become a potential vendor.      

Loan Repayment Contact Information


For short term assistance making a payment to your loan, equity line, business credit plus or credit line, please contact Collections at:
Retail Loans 800-552-4414    
Commercial & Business Creditlines and Creditline Plus Accounts 800-642-3688    
Personal Creditlines & Equitylines 800-533-7520    
Mortgage Collections 888-404-2265    

For financial hardship or a short sale request involving Real Estate Loans, please contact:
Primary Mortgage Loans 877-252-8226 Option "1"  
Consumer Real Estate Loans 877-252-8226 Option "2"  
Consumer Real Estate Loss Prevention 877-252-8226 Option "3"  
Gulf Financial Relief 877-252-8226 Option "4"  

For information regarding Fannie Mae and Freddie Mac Hardship Assistance Review, click here.

Personal Banking Contact Information

Online Banking & Bill Pay 1-877-RBC BANK
(877-722-2265)
Email Us  
Debit/Credit Card Rewards Redemption Center
Monday to Saturday 9am - 9pm and
Sunday 9am - 8pm
877-521-2035 Email Us  
Personal Banking and Credit Cards 1-877-RBC BANK
(877-722-2265)
Email Us  
Personal Loans and Lines of Credit 1-877-RBC BANK
(877-722-2265)
Email Us  
Mortgage Loan Applications 800-789-1108 Email Us or find your local MLO  fax to 252-454-6175
Mortgage Loan Administration 800-426-7073 Email Us Mortgage Loan Administration
PO Box 700
Rocky Mount, N.C. 27802-0700
fax to 252-454-6127
Insurance Customer Referral Hotline 877-733-7073    

Business Banking Contact Information

Online Money Management for Business 1-877-RBC BANK
(877-722-2265)
Email Us  
Debit/Credit Card Rewards Redemption Center
Monday to Saturday 9am - 9pm and
Sunday 9am - 8pm
877-521-2035 Email Us  
Business Banking and Credit Cards 1-877-RBC BANK
(877-722-2265)
Email Us  
Business Loans and Lines of Credit 1-877-RBC BANK
(877-722-2265)
Email Us  
Standby Letters of Credit 1-877-RBC BANK
(877-722-2265)
Email Us  
Community Development Lending   Email Us  

Corporate & Institutional Banking Contact Information

Treasury Management 800-897-6552    
International Banking 800-938-6299 Email Us  
Foreign Exchange Services 704-686-1465 Email Us Contact Angie Smith
Knowledge Based Industries 919-788-7573 Email Us Contact Lesley Wilson
Merchant Sales (Moneris) Sales: 888-260-5395
Servicing: 877-252-8228
Email Us  
Municipal Banking & Finance 888-680-5064 Email Us Contacts & Offices
Association Management Banking (Smartstreet) 888-705-0600 Email Smartstreet