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Process for Fannie Mae/Freddie Mac Hardship Assistance Review

  • Contact RBC Bank's Loss Mitigation Department to initiate an inquiry at 877-252-8226.
  • RBC Bank will acknowledge to the borrower either verbally or in writing receipt of a Borrower Response Package within 3 business days of receipt.
  • Upon receipt of the Borrower Response Package, RBC Bank will review the documentation to determine if the Package is complete. If RBC Bank determines that documentation is missing, RBC Bank will send an Incomplete Information Notice to the borrower no later than 5 business days from receipt of the documentation from the borrower.
  • The Evaluation Notice will be provided within 5 days of a decision related to a foreclosure prevention alternative but no more than 30 days after receipt of a complete Borrower Response Package. RBC Bank will provide a 14 day time frame for the borrower’s acceptance or non-acceptance of the foreclosure prevention alternative, if applicable.

To check your loan to see if it is a Fannie Mae or Freddie Mac, click on the links below: