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Communicating With Us Safely

 

Whether you are communicating with us using e-mail, online forms, in person or by telephone, we endeavor to protect your personal information at all times. Using a combination of privacy practices and security mechanisms we work to ensure your dealings with us are safe and private.

E-mail

E-mail sent over the Internet is not secure unless it is encrypted. Since many e-mail providers don’t provide encryption functions, we recommend that you use the secure e-mail function (Message Center) provided within our online services such as Online Banking to communicate with us instead of your home or business e-mail accounts.

To protect our clients from fraudulent e-mail and websites pretending to represent RBC Bank, we will never ask you to provide log in or account information through e-mail. Our dedicated team of professionals and specialized technology works around the clock to help prevent, detect and investigate instances of fraud. Find out more about how RBC fights fraud and how to report a suspicious e-mail.

Telephone

When you call telephone banking and elect to use our automated options, we protect you by requiring you to verify your identity by providing your account number and secret access code.  If you speak with one of our agents, you will be asked to provide some personally identifying information to authenticate you.

To find out more, read about how RBC Bank fights fraud and read tips on using our services safely.