Protecting your Privacy is Important to Us!
In just a few short years, the Internet has revolutionized the way we do business. It allows us to interact with you personally across time and space to offer information and additional value, to listen to your opinions and to provide a host of banking and financial services that you can access from the convenience of your home or office. At the same time, it also brings legitimate concerns about privacy and security.
At RBC Bank, an RBC Company, safeguarding your confidentiality and protecting your personal and financial information is fundamental to the way we do business. In fact, it is one of our highest priorities and remains the cornerstone of our commitment to you. We are dedicated to meeting or exceeding the privacy standards established by federal and state regulations and industry bodies. All of our information handling practices comply with federal and state laws including the Gramm-Leach-Bliley and Fair Credit Reporting Acts, which are designed to protect the privacy of American consumers.
However you choose to provide information to us, we use rigorous security safeguards to ensure your personal and financial information is protected. We are also are committed to informing our customers about our privacy policies and information handling practices. On an annual basis, these policies will be outlined in a disclosure notice that describes what information is collected, how it is used and shared, how it is protected, and what choices you have with respect to sharing your personal information.
You are invited to use this privacy site to learn about the types of information we collect and how it is used, and about the steps we have taken to ensure the appropriate handling of your personal and financial information.
Click to view, download and print our Privacy Notice online.
RBC Bank is part of a group of companies known as RBC, comprised of Royal Bank of Canada and its subsidiaries. RBC serves our customers with a comprehensive portfolio of financial products and services.
The RBC Corporate family includes a diverse line of financial services companies, such as the following U.S. affiliates.
At RBC Bank, we gather and use personal information to provide you with the financial services you have requested, or to offer you additional products and services. Most of the information we collect is voluntarily provided directly from you. For example, we may collect personal information from applications or other forms completed by you, and from your transactions with us. We may also collect information from consumer reporting agencies.
When you request products or services, we will ask you to provide only the information that enables us to complete your request, to provide better service or to offer you products and services we believe you might be interested in. These same principles also apply to our business clients.
The types of information we may ask for depends on the nature of your request. Information that is essential for fulfilling most financial requests and applications typically includes your name, mailing address, e-mail address, phone number(s), account number(s), and Social Security Number. In the case of insurance products and services, we may also collect health information about you where the law permits it.
When you visit our Web site we do not collect any information that could identify you personally unless you choose to provide it to us. You are welcome to browse our Web site at any time anonymously and privately without revealing any personal or financial information about yourself.
All the information you provide to us is securely maintained and is kept strictly confidential.
At RBC Bank, we collect personal information and anonymous/ non-personal information.
Personal information is information that refers to you specifically. The type of personal information we usually collect and maintain in your client file may include:
The choice to provide us with personal information is always yours. In financial dealings, however, your decision to withhold particular details may limit or prevent us from providing the services you have asked for or that we are able to provide and may make it more difficult for us to advise you or suggest appropriate alternatives. Different activities will call for various levels of information. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. Occasionally we may also maintain a file containing contact history that is used for client inquiry purposes.
To help us better understand our markets, we may also gather information for analytical purposes by conducting anonymous client surveys.
At RBC Bank, the type of information you will be asked to provide will vary according to your activity or request:
Everyday Financial Services
For deposit-related financial services like opening a deposit or business account, applying for a credit card, or purchasing a certificate of deposit, you'll be asked to provide information such as your name, address and telephone number (business name and address in the case of business customers).
If you are applying for credit in the form of a loan or a credit card, you will also be asked for specific information about your current financial situation or the financial situation of your business or other credit related information. This may involve exchanging information with credit agencies or verifying references you have provided us.
Browsing Our Web Sites
You may browse our Web site anonymously and privately, even if you do not wish to interact with us or use our online services. No personal or financial information will be collected from you unless you voluntarily provide it.
If you are currently an RBC Bank client and you have an RBC Bank checking account, then you may enroll in our Online Banking service. During the enrollment process, you will be asked to provide your name, your account number and address information.
Investments & Extended Financial Services Needs
As your financial needs grow, you may wish to purchase insurance or require investment advice or trust services. To provide you with such services and products, we will need to ask for more detailed financial and personal (or business) information. Some of the information we will ask for is required to satisfy securities regulations.
Knowing more about your family, the assets you hold elsewhere, your financial goals, retirement plans, tax situation, trusts, will and estate plans, etc., ensures that we thoroughly understand your goals and objectives. It also helps us identify your financial needs, enables us to recommend product and service solutions that can help you realize your goals and manage your financial affairs more effectively. We may also be able to introduce you to other businesses, affiliates and subsidiaries that may be of assistance to you.
At RBC Bank, we use three primary types of information:
Personal and Financial Information
We use your personal and financial information to communicate with you, process applications and effectively provide the services you have requested. The better we know you, the better we can help you achieve your financial goals. By sharing information about yourself, we can begin identifying your financial service requirements - for now and for the future. When you become an RBC Bank client, we will make every effort to establish and maintain an ongoing positive relationship with you. To help us do this, we use the personal information you have provided to us to communicate with you and to safeguard your interests. We will keep you informed about your account activities, authenticate your identity, send you important notices, and respond to any special needs or inquiries you may have. We may also send you information about other products and services in which we believe you would be interested.
In certain instances, sensitive client information such as health records may be collected for specific reasons relevant to the product or service being provided. This client information will not be made available to others nor used for any other purpose. Client health records, for instance, may not be used to help assess loan or credit applications under any circumstances.
The majority of information we retain about you is in the form of transaction records that reflect your business dealings with us. We update and maintain this information on an ongoing basis. If applicable, we will communicate this information back to you in the form of regular statements or through financial transactions.
The anonymous/non-personal information gathered from the Web is used primarily for technical, research and analytical purposes like evaluating the various sections of our Web site. This information is not personally identifiable.
At RBC Bank, we may share information about you or your accounts with the following:
Client information is kept strictly confidential and we adhere to standards and policies that have been designed to ensure your information is secure and treated with the utmost care and respect.
To ensure you benefit from our full range of products and services, your information is sometimes shared with other RBC Companies. This is done only when the proposed services are available through another member, and only in the manner we have disclosed to you. We may, for example, send you information regarding the various investment alternatives we believe you would be interested in.
In the course of daily operations, access to private, sensitive and confidential information is restricted to authorized employees who have a legitimate business purpose and reason for accessing it. For example, when you call us, visit a branch, or e-mail us, our employees will access your information to verify that you are the account-holder and to assist you in fulfilling your financial requests.
Unauthorized access to and/or disclosure of client information by an employee of RBC Bank is strictly prohibited. All employees are expected to maintain the confidentiality of client information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.
Outside Service Suppliers
At RBC Bank we sometimes contract outside organizations to perform specialized services such as check printing, market research or data processing. Our trusted service suppliers may at times be responsible for processing and handling some of the information we receive from you. For example, we give our check-printing vendor(s) the information that you have requested to display on the face of your checks.
When we contract our suppliers to provide specialized services, they are given only the information necessary to perform such services. Additionally, they are prohibited from storing, analyzing or using information for purposes other than to carry out the service they have been contracted to provide. In fact, our suppliers are bound by strict contractual obligations that have been designed to protect the privacy and security of your information. Furthermore, as part of our contract agreements, our suppliers and their employees are required to protect your information in a manner that is consistent with the privacy policies and practices that we have established.
Other Parties as Required or Permitted by Law
The type of information we are legally required to disclose most often relates to governmental tax reporting requirements. In some instances such as a legal proceeding or court order, we may be required to disclose certain information to authorities. Only the information specifically requested is disclosed and it is our practice to validate the legitimacy of a request.
There are some situations where we are legally permitted to disclose your personal information to members and non-members of RBC Bank such as to protect the confidentiality of your security and your bank records, to service or process your financial products or to respond to or carry out transactions you request or initiate. Other examples include returning a check due to insufficient funds, employing reasonable and legal methods to collect a delinquent account, a medical emergency or suspicion of illegal activities, to companies that provide services to us, to a consumer reporting agency regarding our experience with you, or in connection with our joint marketing arrangements.
You have choices.
So that you may fully benefit from our capabilities and expertise, we would like to share the personal information we collect from you with other RBC Companies. This information is shared to assist us in conducting business, to more fully understand and meet your needs, and to provide you with products and services that might be of interest to you. We also like to keep you directly informed of valuable services and products that we and other RBC Companies offer.
Should you prefer that we not share such information with other RBC Companies (except as permitted or required by law) or directly contact you concerning products of services that may be of interest to you, kindly let us know by mailing in the opt-out form included in our Privacy Notice or by calling us at 1-800-236-8872.
You may view and print out our complete Privacy Notice by clicking here.
At RBC Bank we maintain security standards to ensure that your personal and financial information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your information.
Electronic client files are kept in a highly secured environment with restricted access. Paper-based files are stored in secured filing cabinets. Access is also highly restricted.
We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed on a regular basis and we routinely employ current technologies to ensure that the confidentiality and privacy of your information is not compromised.
We use Secure Socket Layer (SSL) and 128 bit encryption technologies to enhance security when you visit the secured areas of our Web site. SSL is the industry standard tool for protecting and maintaining the security of message transmissions over the Internet. When you access your accounts or send information, encryption will scramble your data into an unreadable format to inhibit unauthorized access by others.
To safeguard against unauthorized access to your accounts, you are required to "sign-on" using an encrypted password to certain secure areas of our Web site. If you are unable to provide the correct password, you will not be able to access these sections.
Your password information is encrypted which is presently the most effective way to secure data. To protect your Online Banking activity, our systems are designed to automatically terminate if extended inactivity is detected. If your session is terminated, you will be required to sign-on again to continue banking.
When you call our telephone banking service and elect to use our automated options, you will be required to verify your identity by providing your account number and secret access code before proceeding. If you speak with one of our agents, you will be asked to provide some personally identifying information.
We believe there are measures you should take to protect and safeguard your personal and financial information. The following is a list of things you can do to protect yourself against fraud and uninvited intrusion.
Verifying your identity when you call us on the phone is a requirement before we can give out any information. Employees are required to ask you a series of questions concerning your personal information and relationship with RBC Bank in order to verify your identity prior to releasing any information over the phone.
Passwords are necessary to identify you and authenticate your permission to access your accounts. When you enroll in online services such as Online Banking, the password you use is encrypted. Encryption is presently the most effective way to achieve data security. Just as it is important for us to employ strict procedures to safeguard your information, you also should take precautions in handling your passwords. When selecting a password, we suggest that you use a combination of letters and numbers and do not use words that can be easily associated with you such as the name of a child, a pet or the street on which you live. We also suggest that you change your password regularly.
You should not share personal or financial information such as your Personal Identification Number, Social Security Number or credit card number with others unless you clearly understand the purpose of their request and you know with whom you are dealing.
To make sure your connection to the protected areas of our Web site is secured, look for either a 'closed lock' or an 'unbroken key' icon located at the bottom right hand side of your browser's task bar. You may also check the Address bar to determine if SSL (Secure Socket Layer) is active by looking at the beginning of the address. If it starts with "https" rather than the standard "http", then SSL is operating.
Other Web sites
At RBC Bank decisions are often made based on the information we have. Therefore, it is important that your personal and financial information is accurate and complete. As a client, you may access, verify and amend the information held in your personal and financial files.
Accessing Your Information
You may access and verify any of your regular account or transactional information whenever you wish. Most of this information is available in the form of transaction records and account statements are generally the best source for this type of information.
Should you have questions concerning a decision we have made, we may inform you of the reasons for those decisions if we are permitted to do so by law. We will, upon request, provide you with the name(s) and address(es) of any consumer agencies that provided information to us on your behalf if it was relevant to our final decision.
Amending Your Information
To help us keep your information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Should you identify any information in your file(s) that needs to be adjusted, we will make the proper changes in our files and provide you with a copy of the corrected information. Where appropriate, we will use every reasonable effort to communicate these changes to other parties who may have unintentionally received incorrect information from us.
To Request a Change
To request a change to the personal contact information contained in your file, please contact your local Banking Center during normal business hours or call us at 1-800-236-8872.
What is a Cookie?
A cookie is a small text file containing a unique identification number that a Web site sends to your computer's web browser. While you visit a particular site, a cookie may be used to track the activities of your browser as well as provide you with a consistent, more efficient experience. There are two common types of cookies: persistent and non-persistent.
Persistent cookies are stored on your computer's hard drive where they remain resident until they are either deleted or they reach a predetermined expiration date. Persistent cookies are most commonly used to provide visitors with a customized experience by recording preferences such as how a visitor prefers to have his/her Web pages displayed. Additionally, cookies are commonly used to gather statistical information such as the average time spent on a particular page. This kind of information is valuable for several reasons, including providing insight on how to improve the design, content and navigation of a Web site.
Non-persistent cookies do not permanently record data and they are not stored on your computer's hard drive. Rather, non-persistent cookies are stored in memory and are only available during an active session. Once a session ends, the cookie disappears. Non-persistent cookies are used primarily for technical reasons such as providing seamless navigation. For example, secure sites such as Online Banking use non-persistent cookies in order to permit visitors to navigate through the pages without requiring them to log on to each additional page they wish to visit.
Why Were Cookies Created?
The World Wide Web uses the Hypertext Transfer Protocol (HTTP) to govern how files such as graphics, text and sound are exchanged over the Internet. This protocol treats every action (i.e. mouse clicks) independently making the nature of the Web 'stateless'. This means that every time you click on a new page for instance, a new connection is established and all previous activity is forgotten.
To provide visitors with a more uniform experience, cookies were used originally to maintain relevant information as visitors viewed various pages of a Web site. In effect, cookies were created to bring state and consistency to the 'stateless' environment of the Internet.
How do Cookies Work?
The first time you visit a Web site, you may be sent a cookie that contains a unique identification number that can be easily retrieved during future visits. Cookies are used for different purposes such as how you want a home page to look.
When you type the Web site address in the address bar of your browser, your browser will contact the site you've entered and request its home page. The browser will search your hard drive for a cookie that may have been sent during a previous visit. If a cookie is found, the browser will send any information gathered from a previous visit to the web server. If a cookie is not found, then the browser will know you have not visited the site before.
At RBC Bank, cookies are used to increase the robustness of RBC Bank Web sites and to provide more efficient navigation. Cookies cannot view or retrieve data from other cookies, nor can they capture files and data stored on your computer.