RBC Bank Upgrades ATMs Across Its Network
Bank Debuts New & Improved ATMs
Raleigh, N.C. – February 15, 2011 – RBC Bank is installing new, more modern and user-friendly Automated Teller Machines (ATMs) across its six-state footprint, as part of the bank’s distribution and client experience strategy. The bank-wide upgrade will occur in phases by region; all upgrades will be complete by June 2011.
“This upgrade is a significant investment as we work to improve our ability to serve clients,” said Steve Novitsky, director of ecommerce and ATMs for RBC Bank. “Upon completion of the bank-wide upgrade initiative, our ATM network will allow more convenient access for clients, the ATMs will be much easier to use and will offer more banking capabilities.”
The new ATMs have been designed to be more competitive, better aligned to client needs and allow for channel growth and future capabilities as well as more efficient servicing and upkeep. Clients will have access to their banking needs 24/7 to include the common financial transactions such as withdrawals, deposits, transfers, payments and balance inquiries.
Also new, the ATMs feature capabilities such as modern graphic screens that allow for a more user-friendly experience in conducting transactions, the addition of French as a language option (English and Spanish are the other options) and a “deposit register” option for clients to enter all of their deposit items individually for the ATM to calculate the total deposit amount. The new machines have a Voice Guidance capability which allows visually impaired users the option of hearing voice commands through a headset. The new machines will no longer require “card capture” – clients will insert their card and receive it back immediately to eliminate the potential for a client to leave their card behind.
About RBC Bank
RBC Bank, headquartered in Raleigh, N.C., offers a wide range of financial services and advice to individuals, businesses and public institutions throughout the Southeast. RBC Bank’s network includes more than 420 full-service banking centers in six states (Alabama, Florida, Georgia, North Carolina, South Carolina and Virginia), an extensive ATM network and telephone and online banking. RBC Bank is the 40th largest U.S. bank by consolidated assets, according to SNL Financial’s List of the Nation’s 50 Largest Banks, September 2010. RBC Bank is a wholly-owned subsidiary of Royal Bank of Canada (RBC) (RY on the TSX and NYSE), Canada's largest and most stable bank as measured by assets and market capitalization. In August 2009, Global Finance Magazine ranked RBC as the safest bank in the Western Hemisphere. RBC is also one of the world's financial, social and environmental corporate leaders, having appeared on the Dow Jones Sustainability World Index every year since its creation in 1999. Additional information about RBC Bank may be found at www.rbcbankusa.com.