Jim Westlake, Chairman and CEO
Jim Westlake is chairman and chief executive officer of RBC Bank (USA) and RBC Bank. He is responsible for guiding RBC Bank’s overall strategy and operations, and managing for growth and stronger returns. Additionally, he leads the RBC Bank Board of Directors in setting the bank's business strategy as it grows its presence in the Southeast. Westlake was appointed CEO in October 2009.
Westlake also serves as RBC Group Head, International Banking and Insurance, where he is responsible for RBC's banking businesses outside Canada as well as the organization's global insurance and credit card businesses. As a member of Group Executive, he is one of nine executives responsible for setting the overall strategic direction of RBC.
Prior to his current position, Westlake was Group Head, Canadian Banking, leading RBC's domestic retail banking and global insurance businesses. From 1995 to 2004, he was chairman, president and chief executive officer of RBC Insurance.
Westlake has a long history of service to community and charitable organizations including hospitals, universities and children's associations. He was the recipient of the Queen's Golden Jubilee medal for community service. Currently, he sits on the boards of the Canadian Paralympic Committee and National Gallery of Canada Foundation.
Westlake graduated with a diploma in business administration from Loyalist College in Belleville and a Master of Business Administration degree from Queen's University.
Reggie Davis, president
Reggie Davis serves as president of RBC Bank. Davis leads the bank’s client focused teams with responsibility for achieving and exceeding client satisfaction and revenue goals. He oversees Retail Banking, Commercial Markets, Specialized Businesses, Private Banking and Residential Mortgages. He has more than 25 years of banking experience.
Prior to joining RBC Bank, Davis served in seven executive roles with Wachovia since joining the bank in 1985. Among his previous roles at Wachovia, Davis served as executive vice president and Eastern Banking Group executive where he led Retail and Wholesale activities in 20 east coast states to increase revenue and cross-sell of products. He also developed and executed a best practices program that improved consistency and performance and increased efficiency across the bank.
Davis graduated from Morehouse College in Atlanta with a bachelor’s degree in Insurance and Actuarial Science. He is an active member of the community, currently serving on the boards of The Studio Museum in Harlem and Malaria No More and as chairman of the Division of Business Administration and Economics, Morehouse College Dean’s Advisory Board. He is also a mentor at the Morehouse College Mentorship Program and has been involved in The American Cancer Society and Teach for America. Among several prestigious recognitions, Davis has been named one of the “75 Most Powerful African-Americans in Corporate America” by Black Enterprise Magazine and was provided the Award of Excellence by The Thurgood Marshall Scholarship Fund.
Joe Cooper, senior vice president - Technology & Operations
Joe Cooper serves as senior vice president of Technology & Operations for RBC Bank. He is responsible for overseeing day to day back office operations as well as strategically aligning technology services and capabilities for both the company and its clients. Cooper has more than 30 years of banking technology and operations experience.
Prior to joining RBC Bank, Cooper spent 15 years at First Citizens Bank and Trust in Raleigh, NC, most recently as the executive vice president of Technology and Operations. Prior to his tenure with First Citizens, he spent 16 years at Bank of America serving in a number of technology management roles.
Cooper graduated from the University of South Florida with a bachelor’s degree in Political Science and a minor in Computer Science. He currently serves as chairman of the Wake Tech Community College Foundation. Past affiliations include Wake Education Partnership and IBM’s International Advisory Board.
Blake Coules, senior vice president - Asset Resolution Group and Real Estate Markets
Blake Coules serves as senior vice president of Asset Resolution Group and Real Estate Markets for RBC Bank, where he guides the overall strategy for the bank’s challenged asset portfolio as well as the commercial real estate business. Coules has served in various leadership roles with RBC for more than 25 years.
Coules previously served as CEO and managing director for RBC Bank’s Builder Finance business. His background with RBC Bank USA also includes responsibilities as head of Commercial Risk, in which he was responsible for the adjudication and the quality of the bank’s commercial portfolio. Prior to this role, he served as head of Production for Builder Finance in Canada for RBC Financial Group.
Coules earned a bachelor’s degree in Commerce from the University of Toronto. He has also completed the Executive Program at the University of Western Ontario’s Ivey School of Business. He has been an active member of the Big Brothers organization for more than 20 years, and is on the Board of Directors for the Carolina Hurricanes charitable organization Kids ‘N Community Foundation.
Glenn McCoy, chief financial officer
Glenn McCoy serves as chief financial officer for RBC Bank. He leads the Finance Division in developing key strategic performance targets and partnering with the business to analyze and achieve those financial goals. McCoy has more than 28 years of banking experience.
Prior to joining RBC Bank, McCoy served 28 years with Wachovia Corporation where he was most recently the chief financial officer of the Mortgage and Retail Credit division and led major initiatives that improved the division’s profitability and future capability. McCoy has finance, product and business development experience in Wealth Management, Corporate Banking/Capital Markets, Risk and International. He joined Wachovia after 6 years in the military.
McCoy graduated from Westminster College in Fulton, MO, and received a Master’s degree in Business Administration from the University of Chicago. He is an active member of the community, involved in development efforts on behalf of community, arts and children’s initiatives.
Tracy Stevenson, executive vice president - Sales Strategy and Support
Tracy Stevenson serves as executive vice president of Sales Strategy and Support, where her responsibility is to oversee the integration of business design and delivery including retail, business and commercial strategies, products and integrated marketing communications. She is responsible for growing revenue and optimizing performance while driving strategy. Prior to joining RBC Bank, Stevenson was vice president of Business & Client Strategy, Business Financial Services for RBC Royal Bank’s business unit while leading the client and sales strategy serving small business and commercial clients.
In her career with RBC, Stevenson has held numerous leadership positions including vice president for Business Financing Products responsible for lending services product management and development, as well as credit process and lending policy development in conjunction with Group Risk Management.
Since 1987, Stevenson has held various positions in client relationship management, commercial sales management, credit risk adjudication and national client segment management. She holds an MBA from Dalhousie University.
Dan Wall, executive vice president and chief credit risk officer
Dan Wall serves as executive vice president and chief credit risk officer where he oversees risk management for RBC Bank and RBC Builder Finance as well as compliance, law and corporate governance. Wall is responsible for the quality of loan portfolios and all risk, including credit, operational and fraud.
Prior to joining RBC Bank, Wall held a variety of line and staff positions at Bank of America to include credit policy, project management, international, middle market and large corporate lending. He also oversaw and coordinated the integration of Fleet Boston and Bank of America’s central risk functions, as well as served as Risk Management Reporting and Review executive, providing leadership for all corporate level risk functions.
Wall holds a master’s degree in business finance from the University of South Carolina and a bachelor’s degree from the University of North Carolina at Chapel Hill.
Susan Uchida, vice president - Human Resources
Susan Uchida serves as vice president of Human Resources for RBC Bank where she and her team are responsible for Human Resources with a particular focus on providing strategic advice and counsel to leadership around workforce and succession planning, talent management, compensation and diversity.
Since joining RBC Financial Group in 2002, Uchida has served in a variety of business and HR leadership roles. She has more than 16 years of experience in the financial services industry.
Uchida holds a Master’s degree in Business Administration from Dalhousie University and a Certified Financial Planner designation from the Canadian Institute of Financial Planning.