Scott Custer, chairman & CEO
Scott Custer guides RBC Bank's overall strategy and operations, managing for growth and strong returns. Additionally, he leads the RBC Bank Board of Directors in setting the bank's business strategies as it grows its presence in the Southeast. In his previous role as president of RBC Bank, Custer was responsible for retail and commercial banking delivered through RBC Bank's regional market structure.
Custer has 25 years of experience in the financial services sector. Before joining RBC Centura, he served as a commercial banking manager for First Union National Bank and began his career as a commercial banking officer with Wachovia Bank. He holds a bachelor's degree in economics and business administration from the College of William and Mary.
As an active member of the local community, Custer sits on boards of directors for the NC Chamber, the YMCA of the Triangle Area and the NC Museum of Art Foundation Board. As part of his role on the NC Chamber board, he also is a member of the Executive Committee, Long Range Planning Committee and the Finance & Audit Committee. In addition, he is chair of the board of directors for Communities in Schools of North Carolina and a member of the NC Education Ball. He chaired the Wake Education Partnership’s 2008 Annual Campaign as well as the 2009 Triangle Heart Ball Auction. |
Blake Coules, senior vice president - Asset Resolution Group and Real Estate Markets
Blake Coules, based in Raleigh, NC, serves as Senior Vice President of Asset Resolution Group and Real Estate Markets for RBC Bank where he guides the business overall strategy for the bank’s challenged asset portfolio as well as the commercial real estate business.
Blake previously served as CEO and Managing Director for RBC Bank’s Builder Finance business. His background with RBC Bank USA also includes responsibilities as Head of Commercial Risk, responsible for the adjudication and the quality of the bank’s commercial portfolio. Prior to this role, Blake served as Head of Production for Builder Finance in Canada for RBC Financial Group.
Blake has been with RBC for over 25 years in various leadership roles in a variety of businesses and functions, including a 3 year assignment, as Head of Operations, in Tokyo, Japan.
He joined RBC after earning a bachelor’s degree in Commerce from the University of Toronto. He has also completed the Executive Program at the University of Western Ontario’s Ivey School of Business.
Blake’s interests include golf and tennis as well as coaching and playing hockey. He has also been an active member of the Big Brothers organization for more than 20 years. He lives in Raleigh, NC, with his wife, daughter and son. |
Tracy Stevenson, executive vice president - Products, Marketing Strategy
Tracy Stevenson has the primary responsibility to oversee the integration of business design and delivery including retail, business and commercial strategies, products and integrated marketing communications. She is responsible for growing revenue and optimizing performance while driving strategy. Prior to joining RBC Bank, Stevenson was vice president of Business & Client Strategy, Business Financial Services for RBC Royal Bank’s business unit while leading the client and sales strategy serving small business and commercial clients.
In her career with RBC, Stevenson has held numerous leadership positions including vice president for Business Financing Products responsible for lending services product management and development, as well as credit process and lending policy development in conjunction with Group Risk Management.
Since 1987, Stevenson has held various positions in client relationship management, commercial sales management, credit risk adjudication and national client segment management. She holds an MBA from Dalhousie University. |
Dan Wall, executive vice president and chief credit risk officer
Dan Wall was appointed chief credit and risk officer for RBC Bank (USA) in March 2006. In this role, he oversees risk management for RBC Bank and RBC Builder Finance as well as compliance, law and corporate governance. Wall is responsible for the quality of loan portfolios and all risk, including credit, operational and fraud.
Prior to joining RBC Bank, Wall held a variety of line and staff positions at Bank of America to include credit policy, project management, international, middle market and large corporate lending. He also oversaw and coordinated the integration of Fleet Boston and Bank of America’s central risk functions, as well as served as Risk Management Reporting and Review executive, providing leadership for all corporate level risk functions.
Wall holds a master’s degree in business finance from the University of South Carolina and a bachelor’s degree from the University of North Carolina at Chapel Hill. |
Bob Watson, vice president - Human Resources
Bob Watson, based in Raleigh, NC, serves as Vice President of Human Resources for RBC Bank where he and his team are responsible for Human Resources with a particular focus on providing strategic advice and counsel to leadership around workforce and succession planning, talent management, compensation and diversity.
Watson has 37 years experience with RBC and more than 25 of those years in all areas of Human Resources. His experience also includes leadership in retail sales and in the bank’s Direct Investing operation.
Watson holds a bachelor’s degree with honors in economics from Loyola College in Montreal, Quebec. He assisted in coordinating RBC’s United Way campaign in the Triangle area in 2008. | |
