Client Relations Center

At RBC Bank, we believe open and frequent dialogue with our clients is the foundation of strong, lasting relationships. Whether you need to resolve account issues or disputes, want to lodge a complaint or make a compliment, or simply have a question you’d like answered, RBC Bank provides a variety of easy ways to get in touch.

Your Local RBC Bank & the Client Call Center

When you have a question or concern regarding your accounts or need information regarding RBC Bank products and services, please call or visit your local banking center or contact RBC Bank’s Client Call Center. Both are happy to assist you with most customer service inquiries and issues.

Please use your local RBC Bank office or the Client Call Center as your initial and primary points of contact.

Email

Phone: 1-877-RBC BANK (877-722-2265)

Mail:
RBC Bank Client Call Center
Mail Code: 000-902-0101
P.O. Box 1220
Rocky Mount, NC 27802 - 9986

Client Relations Center

If you’ve contacted your local banking specialist or the Client Call Center and were unable to get the information you need or satisfactorily resolve an account or service issue, please contact the Client Relations Center. The Client Relations Center focuses on more sensitive communications including escalation of client complaints and conflict resolution.

Email

Phone: 1-800-593-1012

Mail:
RBC Bank Client Relations Center
Mail Code: 000-907-0109
RBC Bank
P.O. Box 1220
Rocky Mount, NC 27802 - 9986

Fannie Mae or Freddie Mac Escalated Cases

Escalated concerns on a Fannie Mae or Freddie Mac mortgage loan may be directed to the Client Relations Center. This may include concerns surrounding a previous Foreclosure Alternative review decision, timelines involving foreclosure action or an evaluation response, or specific complaints regarding a previous issue that you feel has not been satisfactorily resolved.

For Fannie Mae or Freddie Mac Hardship Assistance, click here.

Office of the Ombudsman

The Office of the Ombudsman offers an independent, objective opportunity to work through difficult conflicts or complaint situations. Working primarily with parties who have exhausted other means of discussion or negotiation, the Ombudsman carefully investigates the facts of a dispute, ensures everyone involved receives an impartial hearing in an open forum, and provides non-binding recommendations for fair resolution. These services are provided free of charge and are held in strict confidence. If you have a situation requiring review, please contact the Office of the Ombudsman.

Phone: 1-800-769-2542

Mail:
RBC Office of the Ombudsman
P.O. Box 1 , Royal Bank Plaza
Toronto , Ontario M5J 2J5